Refund policy
Last Updated: Jul 19, 2026
Thank you for shopping with us. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
Return Eligibility
To qualify for a return:
- Your return request must be submitted within 14 days of the delivery date.
- The item must be unused, unworn, and in its original condition.
- The product must be returned in its original packaging with all accessories and tags (if applicable).
- Proof of purchase or order confirmation is required.
The following items are not eligible for return:
- Used, damaged, or altered items caused by the customer.
- Products returned after the 14-day return period.
- Customized, personalized, clearance, or final sale items unless they arrive damaged or defective.
How to Request a Return
To initiate a return, please contact our customer support team at:
Email: quianavanamerongen28@outlook.com
Please include:
- Order number
- Customer name
- Reason for the return
- Photos or videos (if the item is damaged or defective)
Please do not return any item before receiving return instructions from our customer support team.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
For your protection, we recommend using a trackable shipping service.
Refunds
After we receive and inspect the returned item, we will notify you of the refund status.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Depending on your payment provider, additional processing time may apply.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product and packaging.
We will review the issue and provide an appropriate resolution.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please return the original product and place a new order.